Please ensure you read the terms and conditions carefully to avoid confusion or conflict.
Your Venue - Your Responsibility
Whilst My Yummy Vice endeavors to create and provide products to meet your individual needs we wish to recommend the following –
* Check your venue has adequate space and appropriate furniture for your cake display.
* We recommend that your cake display not be situated under a west facing window as the heat of the afternoon sun likes to melt cakes.
* Check your venue has adequate air conditioning, as cakes melt in the heat. Some venues are like hot boxes and we have seen cakes literally ‘fall apart’ on the stand. If not make sure that your cake table is placed in a cool area out of direct sunlight. If you are unsure, we are happy to make the call, but please let your venue staff know that we may move the stand to a 'more suitable' position.
* Ensure that any decorations, cutting set, table adornments that you wish us to add to your cake display have been appropriately labeled and given to the venue staff with knowledge that we will be collecting them.
*Nominate someone to return the cake stand to us – the address is on the bottom. Preferably someone who can bring it back in the time frame, you will be charged for additional days of hire for any day past the 3 day hire period.
*If part of your order is to be stored with the kitchen staff please ensure that they are aware of this.
Please also note, My Yummy Vice services conclude with the collection/ delivery and arrangement of your order. No responsibility is taken for your order after it has been collected/ we have set up at your venue. Photographs are taken of the order/ completed display before collection/our departure to ensure its quality and that no damage was incurred whilst in our possession.
Payments
Payments can be made via direct bank deposit, Mail Order/ Cheque or PayPal and credit card.
With PayPal you can pay with ease with your VISA, MASTERCARD or Debit Card in a safe and secure environment without the need to have a PayPal Account.
A $3.00 standard processing fee will be charged in all PayPal processed orders, cheque and Money Order payments and this will be added to your order amount.
To pay via PayPal– Go to www.paypal.com.au select ‘Send Money’ and follow the prompts to pay the required amount to our PayPal account ‘myyummyvice@hotmail.com’. Please select type as ‘payment owed’ in the personal banking section.
To pay via Direct Deposit – Transfer your balance via your bank or internet banking to
Account Name: My Yummy Vice
BSB: 016 441
Account Number: 481774217
Bank: ANZ
To Pay by check or Money order - Make out to My Yummy Vice and post to :
MYV
32 Cuthbertson Drive
Cooloongup WA 6168.
Please ensure you inform us of your payments made and the method of payment via email at myyummyvice@hotmail.com
Fees and Surcharges
For Gluten/lactose/dairy/egg FREE and Vegan cupcakes a surcharge per dozen will be applied.
A set up fee of $30.00 applies for us to arrange your cakes at your event.
Delivery charges are calculated with regard to Km’s travelled and travelling time.
Charges range from our FREE local service up to a maximum delivery charge of $100.00.
My Yummy Vice reserves the right to waive any or all fees and surcharges at their discretion.
Stand Hire
All My Yummy Vice Stands are available for hire. On a Good Will basis.
The hire period for stands is 3 days/ unless prior arrangement has been made with the management.
A hire charge is applicable for all stands and ranges from $50.00 to $120.00 depending on the size and value of the item.
This amount covers your usage of the stand for the set days of hire.
It is the customer’s responsibility to return the stand to our premises within the time frame.
In the event that our property is returned damaged, the customer may depending on the severity of the damage or period of lateness be charged for repairs and late fees.
The hire terms for all our stands is 3 day hire, to be delivered by the hirer back to our office within the 3 days.
If we do not receive our stand back by this time, a fee of $30.00 per day is incurred until the stand is returned.
This fee will be issued with as a bill, which will be payable immediately.
If our stand is lost or stolen from your possession, it will be your responsibility to cover the - up to $400.00 replacement fee.
Deposits and Payment deadlines
For large/ pre -booked/ wedding/ catering orders, A 50% Security deposit is required within 1 week from receipt of your invoice. If your Security deposit is not received by the specified date your booking slot may and can be given to someone else.
Final payment is to be made no less than 4 weeks from the date of your event.
If no prior arrangement is made to pay this amount, and it is not received by the deadline, your order can and will be forfeit.
By making payment you agree to the terms and conditions and agree that all aspects of your order as per invoice/amended or otherwise at date of final payment meet your approval and that you are happy for us to provide our products and services in accordance to the specifics of your invoice.
Order Changes and Amendments
You have up to the final payment deadline (4 weeks before event) to make any small amendments to your order by the way of colour
variations and flavour choice etc.
Every time you change your order, your invoice will be amended and resent to you via email.
It is your responsibility to make the additional payments to cover these changes.
If you wish to cancel the order of bomboniere boxes from your order this must be done in excess of 2 months prior to your event or you will still be charged for these items.
Orders which originally contained handmade sugar flowers/ embellishments/ custom made edible decorations, if changed, will be charged (if less than 4 months notice of cancellation) to cover the production costs of these items as production commences soon after securities are received.
Cancellations and Refunds
Cancellations made in excess of 4 weeks are entitled to a part refund.
Cancellations will incur a service fee equivalent to 50% of your deposit (applies to 50% security deposit calculated on your initial invoice).
Orders canceled that originally contained handmade sugar flowers/ embellishments/ custom made edible decorations, will be charged (if less than 4 months notice of cancellation) to cover the production costs of these items as production commences soon after securities are received.
Cancellation Fees will be deducted from your refund total prior to a refund being issued via cheque/direct banking deposit at the end of the accounting month.
Refunds are made on the 27th of each month, if you have not received your refund, you may not be entitled to one/ or may be scheduled for next accounting month.
No refunds will be given to orders canceled with less than 4 weeks to the date of intended event.
Please note that the Security deposit is non refundable to orders canceled with less than 4 weeks’ notice of intended date
In the event that circumstances prevent us from fulfilling your order, your payment/deposit will be refunded in full . In this event, My Yummy Vice will endeavor to make all efforts to ensure that you are promptly informed .
-----------------------------------------------------------------------------------------------------------------------------MY YUMMY VICE Australia. Last Updated July 2010.
Your Venue - Your Responsibility
Whilst My Yummy Vice endeavors to create and provide products to meet your individual needs we wish to recommend the following –
* Check your venue has adequate space and appropriate furniture for your cake display.
* We recommend that your cake display not be situated under a west facing window as the heat of the afternoon sun likes to melt cakes.
* Check your venue has adequate air conditioning, as cakes melt in the heat. Some venues are like hot boxes and we have seen cakes literally ‘fall apart’ on the stand. If not make sure that your cake table is placed in a cool area out of direct sunlight. If you are unsure, we are happy to make the call, but please let your venue staff know that we may move the stand to a 'more suitable' position.
* Ensure that any decorations, cutting set, table adornments that you wish us to add to your cake display have been appropriately labeled and given to the venue staff with knowledge that we will be collecting them.
*Nominate someone to return the cake stand to us – the address is on the bottom. Preferably someone who can bring it back in the time frame, you will be charged for additional days of hire for any day past the 3 day hire period.
*If part of your order is to be stored with the kitchen staff please ensure that they are aware of this.
Please also note, My Yummy Vice services conclude with the collection/ delivery and arrangement of your order. No responsibility is taken for your order after it has been collected/ we have set up at your venue. Photographs are taken of the order/ completed display before collection/our departure to ensure its quality and that no damage was incurred whilst in our possession.
Payments
Payments can be made via direct bank deposit, Mail Order/ Cheque or PayPal and credit card.
With PayPal you can pay with ease with your VISA, MASTERCARD or Debit Card in a safe and secure environment without the need to have a PayPal Account.
A $3.00 standard processing fee will be charged in all PayPal processed orders, cheque and Money Order payments and this will be added to your order amount.
To pay via PayPal– Go to www.paypal.com.au select ‘Send Money’ and follow the prompts to pay the required amount to our PayPal account ‘myyummyvice@hotmail.com’. Please select type as ‘payment owed’ in the personal banking section.
To pay via Direct Deposit – Transfer your balance via your bank or internet banking to
Account Name: My Yummy Vice
BSB: 016 441
Account Number: 481774217
Bank: ANZ
To Pay by check or Money order - Make out to My Yummy Vice and post to :
MYV
32 Cuthbertson Drive
Cooloongup WA 6168.
Please ensure you inform us of your payments made and the method of payment via email at myyummyvice@hotmail.com
Fees and Surcharges
For Gluten/lactose/dairy/egg FREE and Vegan cupcakes a surcharge per dozen will be applied.
A set up fee of $30.00 applies for us to arrange your cakes at your event.
Delivery charges are calculated with regard to Km’s travelled and travelling time.
Charges range from our FREE local service up to a maximum delivery charge of $100.00.
My Yummy Vice reserves the right to waive any or all fees and surcharges at their discretion.
Stand Hire
All My Yummy Vice Stands are available for hire. On a Good Will basis.
The hire period for stands is 3 days/ unless prior arrangement has been made with the management.
A hire charge is applicable for all stands and ranges from $50.00 to $120.00 depending on the size and value of the item.
This amount covers your usage of the stand for the set days of hire.
It is the customer’s responsibility to return the stand to our premises within the time frame.
In the event that our property is returned damaged, the customer may depending on the severity of the damage or period of lateness be charged for repairs and late fees.
The hire terms for all our stands is 3 day hire, to be delivered by the hirer back to our office within the 3 days.
If we do not receive our stand back by this time, a fee of $30.00 per day is incurred until the stand is returned.
This fee will be issued with as a bill, which will be payable immediately.
If our stand is lost or stolen from your possession, it will be your responsibility to cover the - up to $400.00 replacement fee.
Deposits and Payment deadlines
For large/ pre -booked/ wedding/ catering orders, A 50% Security deposit is required within 1 week from receipt of your invoice. If your Security deposit is not received by the specified date your booking slot may and can be given to someone else.
Final payment is to be made no less than 4 weeks from the date of your event.
If no prior arrangement is made to pay this amount, and it is not received by the deadline, your order can and will be forfeit.
By making payment you agree to the terms and conditions and agree that all aspects of your order as per invoice/amended or otherwise at date of final payment meet your approval and that you are happy for us to provide our products and services in accordance to the specifics of your invoice.
Order Changes and Amendments
You have up to the final payment deadline (4 weeks before event) to make any small amendments to your order by the way of colour
variations and flavour choice etc.
Every time you change your order, your invoice will be amended and resent to you via email.
It is your responsibility to make the additional payments to cover these changes.
If you wish to cancel the order of bomboniere boxes from your order this must be done in excess of 2 months prior to your event or you will still be charged for these items.
Orders which originally contained handmade sugar flowers/ embellishments/ custom made edible decorations, if changed, will be charged (if less than 4 months notice of cancellation) to cover the production costs of these items as production commences soon after securities are received.
Cancellations and Refunds
Cancellations made in excess of 4 weeks are entitled to a part refund.
Cancellations will incur a service fee equivalent to 50% of your deposit (applies to 50% security deposit calculated on your initial invoice).
Orders canceled that originally contained handmade sugar flowers/ embellishments/ custom made edible decorations, will be charged (if less than 4 months notice of cancellation) to cover the production costs of these items as production commences soon after securities are received.
Cancellation Fees will be deducted from your refund total prior to a refund being issued via cheque/direct banking deposit at the end of the accounting month.
Refunds are made on the 27th of each month, if you have not received your refund, you may not be entitled to one/ or may be scheduled for next accounting month.
No refunds will be given to orders canceled with less than 4 weeks to the date of intended event.
Please note that the Security deposit is non refundable to orders canceled with less than 4 weeks’ notice of intended date
In the event that circumstances prevent us from fulfilling your order, your payment/deposit will be refunded in full . In this event, My Yummy Vice will endeavor to make all efforts to ensure that you are promptly informed .
-----------------------------------------------------------------------------------------------------------------------------MY YUMMY VICE Australia. Last Updated July 2010.